Reimagining Accor's onboarding with AI and automation at scale

Accor’s onboarding was fragmented across multiple systems, forcing managers to manually coordinate HR, IT, and procurement with no visibility on progress.

I designed OnboardMe, a centralized platform that automates onboarding workflows, generates learning content with AI, and ensures employees are ready from Day 1.

Objectives

Reduce onboarding setup time before Day 1
Ensure 100% readiness at employee arrival
Improve visibility for managers across onboarding steps
Reduce manual requests and operational friction
Standardize access management across roles and departments

Methodology

Analysis of existing onboarding workflows across HR, IT, and Digital Workplac
Identification of friction points in multi-system processes
Co-design with stakeholders (HR, IT, managers)
End-to-end journey mapping and platform design
Rapid prototyping using Figma and AI-assisted tools (Figma Make) to accelerate exploration and iteration
Iterative testing and refinement based on user and business feedback

Service blueprint diagram detailing the onboarding process at Accor, illustrating customer journey steps, backstage actions, support processes, timelines, evidence types, and identified pain points such as fragmented processes and lack of centralized visibility.

A woman wearing a headscarf presents onboarding progress data displayed on a projector screen to an audience.

Service blueprint diagram illustrating the onboarding process for Accor, including timeline, customer journey steps, backstage actions, evidence, and pain points.

Results

-40% onboarding preparation time
+30% employee readiness at Day 1
-50% manual access requests
Reduced access errors and over-permissioning
Improved visibility across teams